Melissa Szwan is
a graphic designer.
CommunityHealth Website
Background
CommunityHealth is the largest volunteer-based health center in the nation, providing primary and specialty care, medications, lab testing, mental health services, and health education at no charge to low-income, uninsured adults in Chicago. They serve a diverse population, many of whom are immigrants or undocumented, speak Polish or Spanish as their primary language, and all of whom live at or below 300% of the federal poverty guidelines.
The problem
CommunityHealth’s website is a primary point of contact for their patients, but their previous site was outdated, overstuffed, and unintuitive to use, especially for those who are not English speakers or struggle with literacy. A poorly-built back-end interface made site updates difficult, a drain on staff resources and a missed opportunity for critical communication to those they serve.
